Privacy Policy 9koi –
User Personal Data Protection

1Introduction & Scope of Privacy Policy

Welcome to the 9koi Privacy Policy. This document explains in detail how the 9koi platform, accessible via 9koi.vu and our official mobile app, collects, processes, stores, and protects your personal information while you use our services.

We understand that in today's digital age, concerns about privacy and data security are very real. Many users in Malaysia have experienced situations where their personal information was used without their knowledge or consent. At 9koi, we take a different approach — we believe that full transparency about our data handling practices is the foundation of a healthy trust between a platform and its users.

This Privacy Policy is to be read together with Terms & Conditions and should be read as complementary documents. In the event of any conflict between the two documents regarding privacy, this Privacy Policy shall prevail.

2Types of Personal Data We Collect

9koi collects several categories of personal information when you interact with our platform. Here is a complete overview of the data we collect and how it is gathered:

We never collect sensitive information such as your medical details, religious beliefs, or political views. Only the minimum data required is collected for each specified purpose.

3How We Use Your Data

Every use of your personal data at 9koi has a clear and legitimate purpose. We do not use your data for any purpose unrelated to service delivery or legal obligations.

• Identity verification & KYC: Verifying that you meet the minimum age requirement and preventing identity fraud and money laundering.
• Transaction processing: Processing deposits, withdrawals, and account reconciliation accurately and securely.
• Service provision: Providing access to games, bonuses, and account functions that you use.
• Platform security: Detecting and preventing fraudulent activity, account breaches, and system abuse.
• Service communications: Sending important notifications related to your account, security, and changes to our terms.
• Marketing (with consent): Sending promotional information and exclusive offers to members who have agreed to receive them.
• Platform improvement: Analysing usage patterns in aggregate to enhance user experience and technical performance.
• Legal compliance: Meeting the reporting and record-keeping obligations required under Malaysian law.

4Third-Party Data Sharing & Disclosure

9koi does not sell your personal data to any party. However, there are limited situations where we need to share certain information with trusted third parties in order to deliver our services properly:

• Payment processors: FPX, e-wallet, and crypto network providers that handle your financial transactions. They receive only the information necessary to process payments.
• Game software providers: Companies such as Pragmatic Play, Playtech, and others that provide games. They receive only session IDs and betting records, not your full identity information.
• Technical service providers: Cloud infrastructure and security services that operate our platform. All such providers are bound by strict confidentiality agreements.
• Legal authorities: Law enforcement agencies or regulatory bodies issuing lawful requests in accordance with proper legal procedures.

When we share data with third parties, we ensure they adhere to data protection standards equal to or higher than our own. All third-party service providers we engage are bound by contractually binding data processing agreements.

5Data Storage & Security Measures

Your data security is more than a promise – it is a serious technical investment at 9koi. We employ multiple layers of protection to ensure your information remains safe at all times:

• Encryption in transit: All communications are protected by TLS 1.3 and automatically renewed SSL certificates.
• Encryption of stored data: Sensitive data such as financial information and KYC documents are encrypted using AES-256 at rest.
• Layered access control: Multi-factor authentication is used for staff access to internal systems containing user data.
• Continuous monitoring: An intrusion detection system (IDS) operates 24 hours a day to detect and block suspicious activity.
• Regular security audits: Penetration testing is conducted regularly by independent parties to identify and patch any vulnerabilities.
• Data backup: Data is automatically backed up to a secure, isolated location to ensure service continuity.

Data retention period: We retain active account data for as long as your account remains active. After account closure, basic data is kept for seven years in accordance with Malaysia's AML legal requirements, after which it will be securely deleted.

6Cookies, Tracking Technologies & Analytics

9koi uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how you use the platform – pages visited, time spent, and errors encountered. This data is used to improve technical performance.
• Functional Cookies: Remembering your preferences such as language, display settings, and browsing history to deliver a more personalised experience.
• Analytics Cookies: Helping us understand usage patterns in aggregate. This data does not contain information that can directly identify any individual.

You can manage your cookie settings through your web browser. Most modern browsers allow you to view, delete, or block cookies. Please note that disabling certain cookies may affect the functionality of some parts of the 9koi platform.

9koi does not use third-party tracking pixels for advertising, and we do not participate in ad networks that collect cross-site data without user consent.

7Your Rights as a Data Owner

Under Malaysia's Personal Data Protection Act 2010 and our internal policies, you have the following rights regarding your personal data held by 9koi:

8Children's Data Protection

The 9koi platform is a service strictly limited to individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from minors.

All account registrations go through a strict age verification process, including date of birth checks and KYC document verification. If we find that a child's personal data has been collected inadvertently, we will take immediate action to delete that data and close the account in question.

9Amendments to the Privacy Policy

9koi reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or technological advancements. We are committed to notifying you of any significant changes.

• Minor amendments (language clarifications, contact information updates) will take effect immediately upon publication.
• Moderate amendments will be communicated via in-account notification at least seven days before taking effect.
• Major amendments that affect how we use your data will be communicated via registered email at least 14 days before taking effect, along with the option to withdraw consent if needed.

The latest update date is always displayed at the top of this document. We recommend you check this page periodically to stay informed about how we handle your data.

10Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, there are several ways to reach the 9koi privacy team:

• Live Chat: The fastest way to reach us — available 24/7 via the chat icon in your account.
• Privacy Email: [email protected] – for formal enquiries regarding data protection and the exercise of personal rights.
• FAQ Page: Check FAQ page for answers to the most frequently asked questions about privacy and account security.

We value every piece of feedback that helps us improve our privacy practices. Your trust is the foundation of everything we do at 9koi.